SERMATEK Remote Support

For products controlled by an external computer.

When a problem occurs with your machine, you don't need to wait for our technician to hit the road. With Remote Support, we connect to your computer screen over the internet, diagnose the issue together, and resolve it on the same day in most cases.

How does it work?

When you call us, we send you a link to download a small program. When you run the program, a nine-digit number and a password appear on the screen. You share these with us over the phone, and we connect.

No installation is required; just download the program and double-click it. You can see the screen throughout the connection and follow what we are doing. When we are done, you close the program and the connection ends.

No one can connect without you providing the ID and password. The program does not run on its own in the background.

What can we resolve remotely?

• Marking software and file settings
• Checking and correcting controller parameters
• Diagnosis of error messages

What can we not resolve?

Mechanical failures, cable and connector issues, pin and head replacements, and other tasks requiring physical intervention are subject to on-site service.

Requirements

Your machine's computer must have an internet connection. A permanent line is not required; internet shared from your phone during the connection will also work.

Where is Your Data?

The connection is established securely (encrypted) and routed through SERMATEK's own server. We do not use a third-party cloud service.

We do not record screenshots, and we do not view files on your machine unless you grant permission.

To Get Started

Call our line or write to us on WhatsApp. Please have your machine serial number ready.

Phone: +90 232 472 23 43 WhatsApp: +90 533 572 59 87 E-mail: info@markalama.com